All customers within Europe are subject to VAT. Customers will be charged the Dutch VAT rate, either when residing in The Netherlands or elsewhere in the European Union.
Some examples;
1) A France resident who buys an e-service from a provider based in The Netherlands will be subject to the Dutch VAT in force (21%)
2) A German resident who buys an e-service from a provider based in The Netherlands will be subject to the Dutch VAT in force (21%)
3) A Sweden resident who buys an e-service from a provider based in The Netherlands will be subject to the Dutch VAT in force (21%)
An exception on this are business customers which can provide their company details including a valid EU VAT number - these customers are not subject to VAT once RTM Networks B.V. has validated these details.